Returns & Refunds Policy

I have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You will be responsible for the cost of returning the painting.

To start a return, you can contact us at tara@tararoskell.com. Please note that returns will need to be sent to the following address. I recommend you insure the package:

Tara Roskell,
Ivydene House,
Ivydene Terrace,
Broughton,
Northants NN14 1NJ
England

You can always contact me for any return question at tara@tararoskell.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase. You will need to pay the costs of returning the painting.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact me at tara@tararoskell.com.